Returns & Exchanges
At eshorts.org, your satisfaction is our priority. We strive to ensure that every piece you receive meets your expectations. If for any reason you’re not fully satisfied with your purchase, we’re here to help.
1. Product Returns
1.1. We gladly accept returns within 30 days of receiving your order.
1.2. To qualify for a return, items must be unused, unworn, and returned in their original condition and packaging. Unfortunately, we cannot accept returns for items that show signs of wear or have been altered in any way.
1.3. To begin your return, please contact our customer service team at [email protected] with your order number, reason for the return, and any relevant details. We’ll guide you through the simple return process.
1.4. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a product defect.
2. Refund Process
2.1. Once we receive and inspect your return, we’ll notify you and proceed with the refund if the item meets the return conditions.
2.2. Refunds are issued to the original payment method used at checkout.
2.3. Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider.
2.4. If your refund has not appeared within the expected timeframe, don’t hesitate to contact us at [email protected] for assistance.
3. Exchanges
3.1. At this time, we do not offer direct exchanges. If you wish to exchange an item, kindly complete the return process as described above and place a new order for your desired item.
4. Damaged or Defective Items
4.1. If your order arrives damaged or defective, please contact us within 1 day of delivery at [email protected].
4.2. We may request photos or additional information to help us resolve the issue quickly.
4.3. Depending on the situation, we will offer a replacement, refund, or store credit for the affected item.
5. Non-Returnable Items
Please note, the following items are not eligible for return:
- Products that have been worn, washed, or altered
- Items missing original packaging or tags
6. Return Address
Before sending your return, please contact our support team to receive the correct return address and further shipping instructions.
7. Contact Us
For any questions, concerns, or feedback regarding our Return & Refund Policy, we’re here for you.
Email: [email protected]